The Comms Smith
I'm Pauline, founder of The Comms Smith, an internal communication consultancy.
I work with businesses on a consultancy, interim or freelance basis to engage employees in the delivery of business goals.
I’m passionate about making work a great place to be.
I partner with comms professionals, HR and functional leaders in organizations of all sizes, using the power of strategic internal communication to help build healthy cultures and productive workplaces.
For the past 20 years, I’ve been expertly combining the craft, art, and science of internal communication to engage employees and drive the delivery of business goals.
Here’s how I can help you:
* Crafting tailored internal communication strategies that are meticulously designed to fit your company’s unique needs.
* Using storytelling and creativity to transform complex or technical information into engaging, compelling narratives that resonate and inspire your teams.
* Leveraging the science of employee listening and business insights to measure, refine and maximise the effectiveness of your internal communication efforts. I work on a freelance consultancy basis and as an interim contractor.
Contact me about to find out how we can work together to transform your business and make it's a great place to be.
I've seen first hand how the cultural landscape became more engaging, trusted and positive in an organisation thanks to Pauline's strategies. I'd work with Pauline again in a blink of an eye - she gets things done, changes mindsets and is a champion of effective two-way internal communications
Products and services
Interim internal communications support
Sometimes you just need an extra pair of hands. An internal communication expert who has the experience to hit the ground running.
By working with you on a freelance and interim day-rate basis, I can provide support it’s needed it most.
Internal communication content planning and creation
Great content needs time and research to create. Not to mention the internal review process…
Creating a forward plan of joined-up content that’s aligned with the communication strategy and the needs of your audience groups cuts out the chaos and helps employees make sense of what’s being said in an organisation.
Internal communications partner
Internal communication teams of one, or growing businesses that need help setting up an internal communications function, often find that working with an independent specialist is the perfect solution.
I’ve worked with clients as an outsourced partner for many years, providing strategic and tactical communication expertise on a part-time basis.
Internal communication audits
Internal communication audits are a great way to identify any strengths and weaknesses of the current approach and provide valuable insights needed to develop a robust internal communication strategy that’s aligned with your business goals.
An audit would normally consist of a mix of 1:1 leadership conversations, employee focus groups and surveys, plus an evaluation of internal data, such as engagement surveys and outputs of employee listening groups.
Reviewing your internal communication channel strategy
If your channels have been in place for a while, or grown organically without audience research or strategy, they may not be delivering the desired impact.
An independent review of how your channels are serving the needs of the business, and how they’re meeting the needs of employees, will ensure the valuable communication resource of people, time and budget, is used to maximise effect.
Internal communication planning
Having a robust internal communication plan in place that aligns with organisational goals is vital for minimising communication chaos, the noise of too much information shared in an ad hoc way.
By working with you to connect the dots, I can create a comprehensive and measurable communication plan that outlines the steps needed to deliver your objectives.